Frequently Asked Questions (FAQ)

General FAQ

What is Devumi?


Devumi is a unique Social Media Marketing company committed to the goal of increasing your social media presence and credibility with guaranteed results. We believe in offering the highest-quality service in the industry with second-to-none customer support, while still keeping our prices low and competitive.


Are you a reputable company?


We have over 100,000 satisfied customers who think so. You can read what they say about us in the review section.
 
Here are a few things that set us apart:
1. We never ask for your Social Media login information or password.
2. You can checkout securely with popular payment methods including All Major Credit Cards, Debit/ATM Cards, 2Checkout & PayPal.
3. We offer a 100% Money Back Guarantee if we are unable to complete your order.
4. Our services include a Retention Guarantee, to ensure results are long-term.


Why are your prices so low?


Save
Social media marketing is what we do everyday. We have optimized our methods and techniques over the past four years to keep costs at the lowest possible, while still maintaining the high-quality service we’re well known for.

Have any questions or concerns about our services? Continue going through our FAQ, or open a Support Ticket


What type of Payments does Devumi accept?


Payment

Credit Cards – Visa, MasterCard, Discover, American Express, & JBC
PayPal – PayPal Account, Credit Cards & BillMeLater
2Checkout – Credit Cards & PayPal
Amazon Payment – Pay with your Amazon Account
Bitcoin – Pay anonymously with Bitcoin

In order to fully accommodate all of our customers, we also accept offline payment methods such as checks, money orders and cash, for US Customers only. You can place your order normally and simple select “Offline Payment” during checkout. You’ll then be provided with further instructions.



How does your Money Back Guarantee work?


Most of our services include a 100% Money Back Guarantee, which means if we don’t deliver, we will provide a full refund. There are some exceptions to this, so please read our terms of service. However, if you feel we have not kept our promise in delivering your order, you may request a full or partial refund here.



Are these services discreet and anonymous? Is my privacy assured?

Anonymous
Of course! We take your privacy extremely seriously. All of our services are 100% discreet and anonymous, and no one will ever find out you ordered from us (unless you tell them).

Our job is to strengthen your social credibility and social proof – not ruin it. We will NEVER disclose your information to any third-party or affiliate. All of our employees sign Non-Disclosure Agreements as well, so rest assured that your information is secure.


 

What does each Order Status mean?

Once you place an order, you may notice your order will have a particular status that will change. These are a list of our Order Statuses and what they mean:

Pending – We have received your order, but we have not received your payment.

Processing – We have received your order and it’s awaiting review from our Staff. If our team is out (nights), it may take up to 12 hours for this to change.

In Progress – We have reviewed your information and everything checked out. Your information has been sent to our Marketing Team to work on your order.

On Hold – We reviewed your order and have found something wrong. You will receive an email from us with further instructions.

Complete – We have completed your order. Congratulations!

Failed – We were unable to complete your order due to a violation of our Terms of Service or due to a failed payment. Feel free to contact us if you think there was a mistake.

Refunded – We started/completed your order, but provided a refund due to either an Official Refund Request, Fraud, or other reason.

Canceled – Your order was cancelled, with no refund issued. Either by request or a violation of our Terms of Service.




 

Twitter Followers Service FAQ

Why should I use your Service for my Twitter Account?


This is a question we get asked all the time, and there are a few different ways of answering this depending on what type of account you have, but overall it’s about Guaranteed Results – You’ll always receive the guaranteed number of followers or your money back.
Personal Follow Me

Personal Twitter Accounts

First-impressions are always important, and your Twitter Follower count may be one of the first things people notice; whether they’re a potential fan looking to follow you, or a potential employer looking to hire you. A higher follower count will make you stand out, make potential fans more likely to follow you, and can even give you the competitive advantage that lands you that job or gig you want.

We don’t just give you more followers; we work on strengthening your social credibility, reputation and reach.

Business Twitter Account

Business Twitter
Twitter has become an essential part in the world of business; both to reach new customers and clients, as well as staying connected with an existing customer-base.

The amount of followers your business has allows potential customers glance at your popularity and compare your business with competitors. Having more followers gives your business that competitive edge that lets customers know your business is doing something right. This won’t only encourage people to follow you, but will boost customer confidence, which can increase sales and conversion-rates, and make marketing campaigns more effective. As a result, satisfied clients will share your business more often with their own followers. That’s the power of social proof and that’s what we do.



Can I order Twitter Followers more then once?

Yes, you can order multiple times for the same account. You’ll always receive new and unique Twitter Followers each and every time. We can deliver up to 500,000 Twitter Followers to a single account.



Will the Twitter Followers I receive unfollow me?

Twitter Followers
The followers you receive from us will never unfollow you, but you may experience natural drops in followers here and there. This is normal and you should always have more followers than you ordered.

We have two protection layers for customers:

1. Over-Delivery. We always over-deliver Twitter Followers by at least 10%, so you always receive more followers than you pay for. Since small drops in Twitter Followers can occur from time to time, we essentially replace these followers ahead of time for you.

2. Retention Guarantee. All of our Twitter Follower orders include a complementary 365-Day Retention Guarantee, just in case you lost more followers than we over-deliver by. In these rare cases, we’ll have our team verify your loss and than replace the Twitter Followers you’ve lost from us, free of charge.

Our Twitter Followers service is designed for long-term results, and that’s always one of our main priorities. Don’t worry, we have you covered.



Is your Twitter Service Safe? Can I get my account suspended?


Our Twitter Marketing Service is 100% Safe and there is no risk of getting your account suspended. We do not access your account or require you to follow anyone else – The only thing that will happen is that you’ll begin receiving followers naturally. Your account is never at risk!



How does our ‘Sponsored Mentions’ Service work?


Sponsored Mentions Effect
Sponsored Mentions is an optional Add-On Service available with any of our Twitter Follower packages. Our Sponsored Mentions service will help you gain more exposure and attract active, targeted followers in your specific target market.

We’ve actually partnered up with hundreds of reputable Twitter Users (Tweeters), who all have large, loyal and active followers in their particular target market. Depending on the plan you select, we’ll have a few of our Tweeters mention your account and recommend their loyal targeted followers to interact and follow you. While results for this service vary, the exposure and followers you’ll receive from this service are real and will be following you out of genuine interest. This is one of the most effective ways of gaining real, active and loyal Twitter followers.

Music Mention
Real-World Example: You’re an upcoming artist and want more exposure on Twitter. With our 50k Sponsored Mentions Add-On, we’ll have a few of our music-related Tweeters mention your account to their followers (over 50,000+ Targeted Followers total). They may link to your music and recommend their followers to listen to your music and follow you if they like what they hear. This will help boost your career by getting you real exposure to thousands of people, and help you attract new fans that love your music and genuinely want to follow you.



Does Sponsored Mentions Guarantee Results?


Our Sponsored Mentions Service guarantees the exposure you receive, but nothing else. The number of followers and additional interactions you gain depend solely on how attractive your Twitter Account is to your target audience. If you tweet well, have a very well designed account and already have a large following (which we provide with our Twitter Service), then you could see hundreds or even thousands of followers. The opposite could be true if you have no tweets or have an unattractive Twitter account – you may not see any results. So simply put, results vary.



Can I Customize my Sponsored Mentions?


Yes, of course! You are more than welcome to create a custom Sponsored Mention (tweet) and submit it with your order. Just make sure your Sponsored Mention is written in third-person, because you won’t be tweeting it, our tweeters will.

Good Sponsored Mention: “Follow @JohnDoe for great inspirational tweets. His tweets always brighten up my day.”

Bad Sponsored Mention: “Follow me because I’m awesome!!!”



Once I place my order, will I see results right away?


Time
We want to ensure your order is worked on properly and there aren’t any mistakes, so our team will manually review and verify your order within 24 hours. As such, orders usually begin within 24 to 48 hours after being placed.

Sponsored Mentions (optional) are performed by partnered Tweeters after the completion of our Twitter Follower service. Sponsored mentions may take a few days or up to a week to start, depending on current demand for the service.





 

YouTube Service FAQ


What YouTube Services does Devumi offer?


We offer three (3) YouTube Services.

YouTube Views (optional Likes/Comments)
YouTube Likes / Comments (Stand-Alone Service)
YouTube Subscribers



How does your YouTube Likes/Comments Service work?


Our YouTube Likes/Comments service helps strengthen your YouTube video’s credibility, popularity and encourages discussion on your video.

Our Likes and Comments are added manually by our dedicated and knowledgeable YouTube team. This ensures that Likes and Comments will be positive, as well as that comments will be related to your video and encouraging of discussion.



Are YouTube Views from Real People?


Yes. Every view that you receive from our service is from a real person. We promote your video on either high-traffic websites or Social Media to deliver real views, from real people.

Our services are completely compliant with YouTube’s Terms and Conditions.



Are YouTube Subscribers Real?


Yes, they are all real, however not all of them are active. We deliver both active and inactive YouTube Subscribers, so some of your subscribers may watch your videos every time you upload a new one, but many may not. The purpose of our subscriber service is to increase your perceived popularity to convince other YouTube users to subscribe. You’re more likely to get more new subscribers organically if you already have a large subscription base.



Can my YouTube Video get removed?


Very Unlikely. We acquire real views from a large network of partnered websites that display your video to their visitors, so our YouTube Views services does not violate any of YouTube’s Terms and Conditions. Nonetheless, it is possible that your video may be removed, either due to it’s content (if it violates YouTube’s TOS) or at YouTube’s own discretion.



Does Your YouTube Views service support Adsense?


No, we do not support Adsense with our YouTube Views service. There are very good reasons for this.

Our main goal is to deliver views to your video as quickly and safely as possible. Adsense distracts from that goal and decreases our own Visitor-to-Viewer conversion rate, making our service slower and less effective. As such, our system hides any Ads on your video, from the viewers we send you. This can decrease your Ad statistics and can potentially cause other complications with Adsense, so we recommend you disable Adsense while our YouTube Views campaign is running.





SoundCloud Service FAQ


What SoundCloud Services does Devumi offer?


We offer seven unique services to help you boost your SoundCloud popularity and exposure.

  1. SoundCloud Followers – Our followers service will quickly increase your SoundCloud following to boost your overall credibility and encourage others to follow you.
  2. SoundCloud Plays – Our plays service will boost your track’s play count to a guaranteed amount by promoting it to a general audience of listeners.
  3. SoundCloud Likes – Increase your track’s like count by a guaranteed amount. Available as an Add-On with SoundCloud Plays.
  4. SoundCloud Reposts – Increase your track’s number of reposts by a guaranteed amount. Available as an Add-On with SoundCloud Plays.
  5. SoundCloud Comments - Gain custom comments on your tracks, guaranteed. Available as an Add-On with SoundCloud Plays.
  6. Search Engine Optimization (Coming Soon) – Improve your track’s ranking on Google to increase organic listeners and exposure. Available as an Add-On with SoundCloud Plays or separately.

Sponsored Mentions – Get your track mentioned and promoted to targeted audiences on Twitter and other social networks. A powerful tool for meaningful exposure and creating social buzz. Available as an Add-On with SoundCloud Plays Only.



How many plays can you deliver to a single track?


We can deliver over 1 Million SoundCloud plays to a single track. Our 1 Million SoundCloud Plays package is available for $997, which also includes likes, reposts and followers.



Are Your SoundCloud Plays from Real People?


Yes. All SoundCloud plays are from real people. We utilize high-traffic websites to promote tracks and deliver real plays. Unfortunately, listeners are likely un-targeted.



Can I also buy Likes, Reposts, and Comments?


Yes! All of those services are available as add-ons when you purchase SoundCloud Plays. Visit our SoundCloud Plays sales page for pricing details.



What if I want to promote more than one track at a time?


No problem! Just purchase one of our bigger plans, and select the box that says, “Multiple Tracks.” Then enter a unique URL for each track that you’d like to have increased plays.



Are there other ways that you can help me promote my music?


We offer a “Sponsored Mentions” add-on service, which will help you increase your social reach via Twitter. We work with reputable influencers who will tweet about your SoundCloud account and recommend your tracks to their followers.



Is your service safe, or do I risk getting penalized by SoundCloud?


Our service is very safe, because it complies with SoundCloud’s Terms of Service. We promote your tracks on high-traffic websites or through social media to get real plays from real people.





 

Vimeo Service FAQ


What Vimeo services does Devumi offer?


Our standard service is to deliver high-quality Vimeo views to the video(s) of your choosing. We also offer a “Likes” add-on, and the first 50+ are free with every order. You can, of course, add more if you wish.



How many views can you deliver to a single video?


You can choose a package that suits your needs, from 1,000 views all the way up to 100,000 to get the most value for your money. If you’d like more than that, just ask us and we’ll be happy to accommodate you.



When I purchase views, who’s watching my videos?


Every view that you receive from our service is from a real person. We promote your video on either high-traffic websites or social media to deliver real views. Furthermore, for an extra fee, you have the option of geo-targeting your views in either the U.S., U.K., or Canada. If you don’t select one of these three areas, your video will be seen worldwide.



Are there other ways that you can help get my videos noticed?


Yes, we offer an Affiliate Program with commission starting at 20%. To learn more, Vimeo sales page for pricing packages.



Is your service safe, or do I risk getting penalized by Vimeo?


Our service is very safe, because it complies with Vimeo’s Terms of Service. We promote your videos on high-traffic websites or through social media to get real views from real people.





Pinterest Service FAQ


What Pinterest services does Devumi offer?


We can increase your Pinterest credibility in two ways. First, we offer several packages that will quickly boost the number of followers to your profile. Second, you can target specific Pins, which we will then provide with the number of Likes and Repins of your choosing. By utilizing both services together, you’ll gain even greater social proof and more long-term, organic growth.



Who are my new followers? And will they be permanent?


The followers you receive from us will never unfollow you, but you may experience natural fluctuations. This is normal, but you should always have more followers than you ordered. Although many of your new followers will be inactive, they will all be high-quality, with a profile photo, bio, pins, and followers of their own.



Are there other ways that you can help me boost my Pinterest influence?


We’re working on that, and we have plans to utilize our network of influencers to help our Pinterest customers get noticed across other social media platforms, such as Twitter. If you’re interested in this service, please contact us for more information.






 
 
Have a question that we haven’t answered? Let us know.