Contact Our Support Team

Frequently Asked Questions

When will my order start?

We start orders within 1 to 2 business days of receiving them. Occasional delays may occur from time to time due to scheduled maintenance.

What are your support hours?

Our US-based support team is available Monday to Friday from 9am to 8pm (EST). Support inquires within this time are typically answered within an hour.

Inquires outside of our normal hours will take longer to receive a response (up to 1 business day).

Why did my order stop early?

You may experience occasional pauses or breaks as we deliver your order. This is completely normal and your order should still be completed within schedule. Check your Order Status if you have any doubts.

Do you guarantee my followers?

Of course. We have the highest follower retention in the industry and we include a 1-Year Retention Guarantee. In the rare case that you lose followers, we’ll gladly replace them for free.

Don’t worry, we’ve got your back.

Is your Service Anonymous?

Yes. Our service is completely discrete and anonymous. We never share your information with anyone, and you can always request removal of all your info from our system.

Will my Account or Video get banned?

Never! Devumi utilizes every precaution and safeguard in protecting clients’ accounts. We guarantee the safety of all accounts with our 100% Money-Back Guarantee.

What's your Refund Policy?

We offer a 100% Money-Back Guarantee if you’re not satisfied with our service (some restrictions apply). Our main goal is always to keep you completely happy from start to finish.